ALTA IT Services Hiring for IT Service Support Technician Job at Gaithersburg, MD Full Time

IT Support Technician

Location: Gaithersburg, MD or other facilities within Montgomery County

Transportation required

Duration: 12 Months with Option to Extend

Rate Negotiable: C2C or W2

All Residencies May Apply

Resumes to Criss Brient: [email protected]

Seeking a technician to support Mobile devices and desktops for Law Enforcement technology infrastructure. The candidate will be Tier I Tier II support taking direction for seasoned resources to learn the technologies and support the Police Department. This resource will be responsible for following help desk processes, documenting troubleshooting and resolution, providing content to the knowledge base for shared knowledge for resources. This position requires a mindset to be able to troubleshoot complex technical issues, software configurations and connectivity issues.

Job Duties:

Daily support for Law Enforcement resources to include installation, troubleshooting, configuration, and deployment of technologies

Perform onsite and remote support for Law Enforcement Technologies

Strong knowledge in PC and mobile software, Office 365, PDF, Windows, Netmotion, other Police specific technologies will be taught

Candidate must possess strong customer service skills, engaging customer, understanding the needs, communicating with the customer, escalating if issue cannot be resolve quickly

Strong written and oral communication skills

Strong network troubleshooting skills

Printer setup and configuration

Strong knowledge of Windows 10

Strong knowledge of Access, SQL, .NET support is a plus

Strong organizational skills and time management

Coordinate internal resources, third parties and vendors in troubleshooting and implementations

Assist with defining IT requirements, and supply specifications to include but not limited to network, system and database interface requirements

Perform and report on system and application testing including conformance to supplied specifications and requirements, troubleshooting