Alphabroder Hiring for Customer Service Work from Home Job at Indio, CA Full Time

• Excellent verbal and written communications skills required to handle high volume of inbound and outbound calls as well as emails/chats.
• Provide targeted account customers with any assistance as needed during the sales process utilizing professional, positive attitude, courteous, responsive and accurate service to our customers.
• Troubleshoot and provide mutually beneficial resolution to any escalated issues an order may face within department /company guidelines.
• Provide proactive solutions by presenting new or additional products and services to target account customers, Inside Account Team, Outside Sales Team
• Communicate issues to counterparts in Inside Account or field Sales to ensure transparency of the customer experience
• Research billing or payment inquiries
• Foster a relationship with the key representatives of the target accounts, Inside Account Team, Outside Sales Team working on strategies for enhanced service in collaboration
• Take inbound general sales calls as needed; providing backup for Customer Service Department
• Interact/liaison for the corporate Operations group.
• Track issues relating to procedural, product and system trends as to provide concentrated accurate information for process and quality improvement back to Call Center management, Training and Development, and Operations department.
• Respond to customer inquiries, which may include, but is not limited to returning customer phone calls as well as emails.
• Attend all departmental meetings and contribute topics for discussion.
• Participate in special projects and perform other duties as assigned, as directed by Call Center Supervisors or Senior Call Center Manager.
• Communicates with company representatives to assist and resolve customer inquiries and make decisions based on procedure
• Be available through the established hunt group to service customers in a proactive manner through inbound/outbound telephone, FAX, or internet mediums.
• Provide superior internal/external customer service to every customer every time by using relationship building techniques and proper phone / email etiquette
• Use business system application to process, update and enter customer orders and inquiries in a timely and accurate manner. (fdm4, netsuite, websites, crm, inksoft, live chat, UPS, customer specific portals-4imprints, Innerworkings, Geiger/Crestline, Lands End, Staples)
• Identify basic customer concerns and research resolutions Utilize proper follow-up skills with customer inquiries by returning customer phone calls in a timely manner.
• Provide management with feedback regarding customer concerns and proposed resolutions.
• Assist with sales calls/emails, claims calls/emails, shortage calls/emails, backorder calls/emails, drop shipments, internet order inquiries and process pricing requests.
• Cross-selling and up-selling by assisting customers in finding product that satisfies their needs.
• Must meet all benchmark standards set forth by management.
• Adhere to all company policies and procedures.
• May be assigned special projects/assignments as the need arises.

Job Types: Full-time, Internship

Pay: $15.00 – $22.53 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Self-determined schedule
• Weekend availability

Supplemental Pay:

• Bonus pay
• Signing bonus

Ability to commute/relocate:

• Indio, CA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location