The Account Manager is responsible for the day to day operations of an assigned account, including hiring, training, disciplining and terminating staff. Account managers also build, improve and maintain relationships with clients and employees, develop and retain staff, and coordinate needed support services and solve problems to effectively run the account.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:
1. Supervises the day to day janitorial operations of an assigned client site
2. Manages a team of janitors, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
3. Ensures the client site is provided with high quality janitorial services to protect people and property
4. Builds, improves and maintains effective relationships with both client and employees
5. Coordinates necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
6. Ensures all required reporting and contract compliance requirements are met.
7. Assures regular communication of issues or program with Client
8. Handles any escalated janitorial issues or emergency situations appropriately.
9. Other management responsibilities as determined by Client or District Manager.
1. Communicates staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates.
2. Develops staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
3. Assures that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
4. Assures communication of policies, company announcements and job openings through a consistently updated READ file at each site.
5. Meet all contractual scheduled hours with a minimum of unbilled overtime.
6. Coordinates and/or conduct site-specific OJT, client-specific training, and annual refresher training for janitorial personnel, as well as meet Allied Universal’s corporate training standards.
7. Develops and maintains operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the janitorial staff.
8. Manages uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists.
9. Takes a proactive role in communicating with the client and meeting his needs; meets with regularly, listens to issues, provides janitorial and technical expertise and solutions. Ensures complete customer satisfaction.
10. Capably utilizes WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.
11. Enforces Allied Universal policies as outlined in the handbooks, executive memos and on the portal.
QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
· Four year degree in, Business Administration or related field
· Previous Contract Janitorial, facilities management
· At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).
· Ability to develop and grow customer relationships.
· Experience in hiring, developing, motivating and retaining quality staff.
· Ability to work in a team-oriented management environment with the ability to work independently.
· Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.
· Previous payroll, billing and scheduling experience preferred.
· Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
· Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
· Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology.
· Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as needed.
· Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
Job Type: Full-time
Pay: $75,000.00 per year
Benefits:
Experience level:
Schedule:
Travel requirement:
Work Location: One location
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