Allcare Pharmacy Hiring for Pharmacy Customer Service Representative Job at Arkadelphia, AR Full Time

We are searching for a highly motivated and detail oriented applicant for our Customer Service Representative position. Excellent communication and organizational skills are necessary. 2-3 years working in a customer focused enviroment required and 2-3 years of medical or pharmacy experience a plus.

Job Duties:

Engage directly with customers who contact the pharmacy for a variety of topics. This will be primarily via inbound calls but could include emails and other communication platforms.

Research and escalate to determine appropriate solutions for the customer and follow-up as needed/directed to resolve issues.

Think critically to help our customers and provide solutions while adhering to high regulatory standards.

Track communications for internal reporting

Cross Train as necessary to fill in and assist other pharmacy personnel within Billing Department.

Cooperate with internal staff regarding problem resolution and report to Supervisor.

Heavy phone- based customer service.

Other duties as assigned.

Job Type: Full-time

Pay: $15.00 – $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Every weekend

Work setting:

• Office

Experience:

• Customer Service: 2 years (Preferred)

Work Location: One location