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Customer Service
Alkegen Hiring for Customer Service Representative Job at Yadkinville, NC Full Time
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Job Requirements
Why work for us?
Alkegen brings together two of the world’s leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we’re delivering products that enable the world to breathe easier, live greener, and go further than ever before.
With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry’s most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways.
Alkegen offers a range of dynamic career opportunities with globe-spanning reach. From production operators to engineers, technicians to specialists, sales to leadership, we’re always looking for top talent ready to bring their best. Come grow with us!
Job Requirements:
Responsible for maintaining customer contact, correspondence, accurate implementation and completion of all order entry functions.
Responsibilities:
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Maintains customer account profiles, database and Oracle procedures.
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Implements order entry, changes orders, price documentation.
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Communicates with customers and internal departments to maximize scheduling.
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Monitors shipments for performance.
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Responsible for forecast input to appropriate sales.
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Responsible for complaint and return procedure.
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Communicates customer requirements and feedback to the company.
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Back up for department as needed.
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Monitors daily input of all OEM customers.
Qualifications/ Experience:
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2 yr. Associates degree or higher
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Oracle experience
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Experience in representing supplier to OEM
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Interacting with Tier 1 and Tier 2 customers
If you are interested in being part of a world class Customer Service function here at Alkegen then we would love to hear from you.
At Alkegen, we strive every day to help people – ALL PEOPLE – breathe easier, live greener and go further than ever before. We believe that diversity and inclusion is central to this mission and to our impact. Our diverse and inclusive culture drives our growth & innovation and we nurture it by actively embracing our differences and using our varied perspectives to solve the complex challenges facing our changing and diverse world.
Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran’s status, or any other protected class.