Aliniti Hiring for Customer Service Manager Job at Cartersville, GA Full Time

At A-Total Plumbing, we make excellence a priority. You can trust that our team of experts will not only get the job done but that they will get the job done right. Our mission is to provide safe, permanent plumbing solutions while providing the ultimate client experience.

At A-Total Plumbing, we understand our employees’ need to spend dedicated time with their families and God outside of their careers. We encourage our team members to find this balance in their own schedules, as we believe that this way of life helps us to be better friends, family members, and employees.

We don’t want any of our team members to feel like these very important parts of their lives are secondary to their role on our team. These parts of your life feed into your career and overall happiness. That’s why we want to help you prioritize. That way, you are able to fulfill what God has placed in your hands

We are searching for a Customer Service Manager to join our growing business!

The Customer Service Manager will oversee the following:

• Management of the call center.
• Owning all customer satisfaction.
• Managing all vendor relationships.

The minimum requirements of the Customer Service Manager are:

• MUST have management experience
• Process management experience is REQUIRED
• MUST be goal driven and a self-starter
• Experience working with management software; pulling reports training employees on the system, and customizing workflows a MUST
• Customer Service experience is REQUIRED
• Payroll experience a PLUS
• Understanding of compliance a PLUS
• MUST have worked with vendors (vendor management)