Alert Hiring for REMOTE Technical Support Representative – 2nd shift – $15/hr Job at Remote Full Time

Alert 360 was awarded ‘Best Place to Work’ for six consecutive years in a row! VOTED ONE OF THE BEST COMPANIES TO WORK FOR IN 2016, 2017, 2018, 2019, 2020 and 2021! We are also listed as one of INC 5000s fastest-growing companies in America!

Are you part tech guru and customer service savvy? Do friends refer to you as a problem solver? Are you the one your grandparents call when they need help with newfangled gadgets? At Alert 360, we provide home and business owners leading smart security and home automation solutions, and as a Technical Support Specialist, you’ll advance your skills within our rapidly growing industry. This role does allow for Working Remotely/From Home.

SHIFT HOURS: Schedule is second shift (hours would be between 11am and 11pm) five days/week with rotating nights and weekends. Must be flexible and willing to arrive early or leave later as customer needs dictate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide over-the-phone technical support to our residential and commercial customers who need assistance or have questions about their security or automation equipment.
• Provide technical support to customers by researching and troubleshooting problems, while maintaining customer safety.
• The ability to listen, communicate, identify the root cause and respond accordingly.
• The ability to empathize with customers and provide a calm, positive experience.
• Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines.

• Deliver world-class customer service that builds customer satisfaction and loyalty.

DESIRED SKILLS AND EXPERIENCE

• at least 1 year of Customer Service experience, preferably in a call center
• Prior technical support experience is a plus
• Ability to learn to troubleshoot consumer-facing hardware and software such as cameras, alarm panels, z-Wave devices, sensors etc.
• Ability to adapt to a fast-paced call center environment.
• Stable work history
• A willingness and desire to assist others
• Great interpersonal skills and prior customer service experience, preferably in a call center environment.
• Prior security industry experience is a plus

REQUIREMENTS

• High school graduate or equivalent.
• Technical degrees/certifications are a plus.
• Ability to work second shift five days including one weekend day.
• Recent technical support experience in a call center environment.
• Must be able to pass pre-employment background and drug screen.
• Ability to utilize PC keyboarding efficiently and accurately with proficient data entry skills.
• Type a minimum of 30-40 wpm.

WORK FROM HOME REQUIREMENTS

This role is for both Full-time and able to work from home, providing the following requirements are met:

• Must have a quiet, distraction-free WFH space that allows for uninterrupted work during the entire shift and quiet and professional conversations with customers.
• Must have proper IT set up to allow for uninterrupted internet connectivity
• Must have a Windows 10 PC with: 215 MB of free disk space, a minimum of 8 GB random access memory (RAM) is required, Quad Core x86 or equivalent at a minimum, Intel Processor gen 4 or newer preferred. (i3, i5, i7), High Speed Internet with a minimum download speed of 15mbps and upload speed of at least 8mbps

THE BENEFITS OF JOINING OUR TEAM

Because Alert 360 hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefits program that includes excellent medical, dental, and vision coverage; generous PTO program and holiday pay; a 401k plan that with generous company matching; company paid short and long-term disability and life insurance benefits. We also offer additional benefits such as a tuition reimbursement program; excellent wellness programs and incentives; free home security monitoring and much more!

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Weekend availability

Application Question(s):

• Are you available to work weekends?
• Are you available to work a shift during the hours of 11am-11pm?

Education:

• High school or equivalent (Preferred)

Work Location: Remote