Alameda Health System Hiring for IT Service Center Technician I Job at Oakland, CA Full Time

SUMMARY: Provides support to end users for devices, systems, and applications; monitors systems and alarms, performs operational tasks, provision and deprovision user access.

DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

1. Analyze, identify, and resolve problems related to end user devices, systems, and applications.

2. Performs user provisioning, deprovisioning, and administration for various systems and applications.

3. Participates in providing technical assistance to end users regarding hardware, software, and connectivity issues.

4. Monitors IT systems involving security, infrastructure, and interfaces.

5. Performs IT operational duties on various applications and systems.

6. Maintains IT issue tracking and operational log records.

7. Assists with communication to/from IT staff and/or vendors.

8. Assists with AHS communications to monitor Life Safety systems and events when needed.

9. Performs other duties as required.

MINIMUM QUALIFICATIONS:

A key requirement of this role is to stay current with on-going technology, tools and processes in the industry to ensure support of AHS’s business and clinical needs. As such, this role is expected to align with the AHS IS Department Training Program Guidelines and must meet the training requirements for this role. Training requirements for this role are documented in the AHS IS Training Matrix and will be updated as needed depending on advancements in technology, tools and processes as well as AHS’s evolving business & clinical needs.

Required Education: High School Diploma or G.E.D.

Required Experience: Three years of increasing technical experience in an Information Technology including IT Help Desk/Service Desk, desktop support, and network support.

Preferred Licenses/Certifications: CompTIA A+, +, Cisco CCENT, HDI, or ITIL.