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Advantage Technical Hiring for Customer Service Representative – Airline Call Center Job at Torrance, CA Full Time
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Job Title: Customer Service Representative – Airline Call Center
Location: Torrance, CA
Work hour: 8 hours shift a day including weekends and holidays (8hours shift during 5:00 am – 6:00pm )
FLSA: Non-Exempt, Direct-Hire, Full-Time
Hourly Pay: $17.50/h
Qualifications:
- Able to work with above shift schedule.
- Ability to operate interactive computer terminals and telephone equipment such as handsets and headsets for long periods of time.
- Working experience with a travel agency is a plus.
- Japanese Bilingual is a plus.
Overview:
A global airline company is looking for experienced customer service representatives at their call center in Torrance, CA.
You will be providing a full range of customer service to incoming customers including ticketing, makes and/or changes reservations, seat assignment, answers inquiries about flight schedules and fares, verifies reservations by phone, figures fares and handles payments.
Essential Duties include but not are limited to:
- Answers callers’ inquiries regarding all aspects of their travel on the airline.
- Makes new reservations and changes existing reservations on scheduled domestic and international flights.
- Assists callers with technical website and mobile navigation needs.
- Handles callers’ questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve issues with first call resolution.
- Operates within a variety of complex computerized systems to assist guests and daily operations.
- Proactively creates a positive service-oriented environment for guests.
- Performs other duties as assigned.
Benefits:
Medical, Dental, Vision, Life, Long-term disability, FSA, Paid Vacation, 401K, and Travel Benefits.
