Advantage Solutions Hiring for Associate Service Center Specialist – Remote at Irvine, CA  Full Time

Job Locations

US-CA-Irvine

Associate Service Center Specialist – Remote

At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Specialist of Associate Service Center who will serve as the main point of escalation for targeted Department questions that are not answered within the scope of the Tier I Representative. This position engages directly with The Benefits Service Center, Payroll Services, and other Departments. Provides feedback and training on specific topics with the Associate Service Center through coaching, development of FAQs, and Job Aides. Provides customer service using company supported payroll/HR applications and platforms; troubleshoots inquiries and advises on the appropriate action to resolve or escalate to the appropriate Tier III team.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Responsibilities:

• Serves as primary liaison for Associates and Associate Service Center Representatives on behalf of The Benefits Service Center, Payroll Services, or other Departments.
• Handle complex scenarios with Associates by providing detailed information on company policies, performing system searches regarding MyOracle Access, or instruction on specialized system functions and access.
• Support Tier I Agents by providing solutions, interpretations, and guidance related to specific Department questions and concerns for The Benefits Service Center, Payroll Services, or other Departments.
• Handle all Tier I call as needed based on call volume.
• Work with Subject Matter Experts or HR Centers of Excellence (Tier II or III) to resolve challenging inquiries involving direct contact with other Departments.
• Create, develop, and maintain training and referential documentation for emerging trends in Associate experience.

Qualifications:

• Associate’s Degree or equivalent experience required
• 2+ years of experience in Human Resources or Payroll
• 2+ years of customer service experience
• 2+ year of working in an HR Service Center
• Good interpersonal skills with emphasis on teamwork and collaboration
• Excellent customer service orientation; Excellent written communication and verbal communication skills

The hourly range for this role is $23.00 – $26.00

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Essential Job Duties and Responsibilities

Job Duty

• Serves as primary liaison for Associates and Associate Service Center Representatives on behalf of The Benefits Service Center, Payroll Services, or other Departments.
• Handle complex scenarios with Associates by providing detailed information on company policies, performing system searches regarding MyOracle Access, or instruction on specialized system functions and access.
• Support Tier I Agents by providing solutions, interpretations and guidance related to specific Department questions and concerns for The Benefits Service Center, Payroll Services, or other Departments.
• Handle all Tier I calls as needed based on call volume.
• Work with Subject Matter Experts or HR Centers of Excellence (Tier II or III) to resolve challenging inquiries involving direct contact with other Departments.
• Create, develop, and maintain training and referential documentation for emerging trends in Associate experience.
• Participate in administrative tasks and special projects as needed.

Supervisory Responsibilities

Direct Reports

– This position does not have supervisory responsibilities for direct reports

Indirect Reports

– Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

– Travel and Driving are not essential duties or functions of this job

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: Associate’s Degree or equivalent experience

Field of Study/Area of Experience:

– 2+ years of experience in Human Resources or Payroll

– 2+ years of customer service experience

– 2+ year of working in an HR Service Center

Skills, Knowledge and Abilities

• Good interpersonal skills with emphasis on teamwork and collaboration
• Excellent customer service orientation
• Ability to understand and follow specific instructions and procedures
• Excellent written communication and verbal communication skills
• Ability to exercise sound judgment
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Strong prioritization skills
• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines
• Proficient computer skills including familiarity with Word, Excel, and Internet usage
• Analytical and research Skills

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

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