ADT Hiring for IT Technician Job at Irving, TX Full Time

Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.
What you’ll do:
The IT Technician will perform maintenance and support of Life Safety System servers and software including peripheral equipment such as disk drives and storage arrays. As the IT Technician, you’ll assist internal customers with monitoring application related issues.

• Provide Level 1 technical support that may include PC end-users, telco, server, alarm signaling as well as technical advice, guidance, and informal training on hardware and software.
• Troubleshoot and restore routine technical services and equipment by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.
• Assist senior technical teams to perform root cause analysis and develop checklists for typical problems and recommend procedures and controls for problem prevention.
• Support team(s) with urgency and accuracy regarding Life Safety equipment maintenance and during outage incident.
• Maintain a knowledge database to enhance the quality of problem resolution, as well as, within a team setting, share information and assist others with incidents.
• Provide Level 2 support when necessary to IT end-users for software, hardware, and desktop-based LAN systems computing, and escalate to Level 3 support when necessary.
• Operate, monitor, and perform maintenance on servers and peripheral equipment such as disk drives and storage arrays.
• Monitor performance and perform upgrades of Life Safety software and hardware.
• Maintains records of processing problems and actions taken to correct problems.
• Enters data and reviews against prior information to ensure consistency and accuracy.
• Maintain lists, records, procedures, templates, etc. pertaining to IT systems or processes.
• Analyzes changes for their adherence to standards and guidelines.
• Assist Supervisor with data entry, data verification, notification, escalation and facilitation.
• Working knowledge of SQL query language.
• Performs other duties as assigned.

What you’ll need:

• Associate degree or equivalent experience; ideally in computer science.
• 1+ years of experience in alarm industry preferred.
• Demonstrates basic knowledge of the principles, concept, and theories of own discipline.
• Developed understanding of appropriate procedures, policies, practices, and systems.
• Able to contribute to the completion of straightforward tasks within own team.
• Knowledge of alarm industry software and alarm signaling process.
• Familiar with Windows Server 2016/2019, Microsoft Office products, Microsoft utilities, Citrix XenApp, SQL Database and Dell utilities.
• Availability for on call rotation once a month (24/7) within team and tasks which includes responding to phone calls, emails and trouble tickets from users of monitoring software.
• Availability afterhours for scheduled maintenance and support.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
#INDCORP

Job Type: Full-time