ADP Hiring for Senior Implementation Specialist Job at San Dimas, CA Full Time

ADP is hiring an Implementation Specialist. In this position, you’ll couple your knowledge base with our top-ranked training programs to create exceptional on-boarding experiences for each product or service implementation.

Unlock Your Career Potential: Implementation at ADP. It’s what makes a difference to our clients – over half a million worldwide and counting. With us, you combine your analytic and project management skills with your ability to simplify complex information – you help clients develop the skills and confidence to use our business management solutions with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, – Social Responsibility.

RESPONSIBILITIES:
Implement ADP’s solutions to clients, following ADP guidelines, and in accordance with client expectations

Implementations could include adding additional products, transfers from other parts of ADP, or migration from one ADP solution to another

Apply industry and product knowledge to optimize system configurations and product upgrades

Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness

Resolve issues and provide solutions, with-in guidance

Collaborate with various departments to load and convert (as required) client data to ADP’s solutions

Work within ADP’s implementation methodology and timeliness using technology tools

Ensure accuracy of all aspects of client set up

Remain engaged with client throughout implementation, until client is successfully running ADP solutions

Interact/collaborate with ADP associates in Sales and Service

Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

Maintain and expand knowledge and proficiency on implementation job function, ADP products/services and implementation best practices

QUALIFICATIONS REQUIRED:
High School diploma is required

3-5 years of experience working in a Business-to-Business client service/customer service interface or systems integration environment

Basic project management skills required

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

Bachelor’s Degree preferred; or equivalent in education and experience

Proven ability to maintain focus and work effectively with multiple demands

Ability to work as part of a team to accomplish tasks

Strong client relationship skills

Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards

Must be able to recognize basic procedural issues as they arise, then escalate appropriately

Ability to demonstrate learning agility and critical thinking skills

The ability to learn and apply basic concepts in new situations

Proficiency in the latest web technologies and working knowledge of various operating systems

Excellent analytical skills and time management skills

Excellent Communication skills both verbal and written

Must be proficient using Microsoft Office

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

If you are a full-time salaried or hourly worker, we offer the following benefits:

Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

For California, salary range for this role is $17.9327 – $36.3462 / Hour