Adobe Inc. Looking for Sr. Technical Account Manager at Newark, NJ  Full Time

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

• Post-sales position in which predominant job responsibilities and requirements occur after the sale of the company’s product to the client. Provides post-sales technical expertise during the installation, implementation and maintenance of company products. Ensures that client’s needs have been met and that the product/solution is fully functioning according to specification. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.

What you’ll Do

• As large enterprises invest in Adobe, we are in need of strategic and upbeat technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions.
• Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers. They produce and deliver a prescribed set of technical services specifically crafted to help them maintain operational health, while using new solutions and functionality to improve their investment.
• Participate in release planning, execution and readiness reviews for the initiatives within the Adobe Business Platform to ensure each deployment meets the high bar for end-to-end transactional integrity. Provide early and frequent mentorship to teams enabling them to prepare for release governance. Identify broader opportunities and themes for readiness, helping communicate clear objectives for continuous improvement.
• One should also have proficiency to think strategically about people, process, and technology challenges as they help our customers realize the investment, efficiencies, advantages, and innovation available.

What you need to succeed

• Bachelor’s Degree in related field of the technical industry or equivalent experience
• At least five years of full-time experience in consultative, customer support and/or related role in marketing technology
• Exceptional CX focus and abilities
• Proven track record to adapt to new technologies and learn quickly
• Proven presentation skills, including confidence and comfort over the phone and in front of audiences both small and large
• Professional demeanor, ability to collaborate with and lead diverse teams throughout Adobe, and presenting with client leaders, directors, and VPs including CMOs and CXOs.
• Excellent, sophisticated written and verbal communication skills
• Strong conflict resolution and negotiation skills
• Sense of urgency in driving closure around blocking issues and open technical issues
• Strong personal organization skills, as well as prioritization and time management skills
• Ability to manage multiple, sophisticated, high-priority tasks and situations across multiple accounts
• Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and thoroughly, using peers and internal resources as applicable
• Travel to client locations as (approximately 15-20 percent)
• Familiarity, awareness, or strong solid understanding of development methodologies and technologies in one or more than of the following: JavaScript, jQuery, Java, JSP; HTML, HTML5, XHTML, CSS; REST, XML, J2EE Application Services, Database Technologies, LDAP Server Technology, OSGI Framework
• Tagging and implementation familiarity or experience
• Analysis principles and interpretation experience
• Understanding of and experience with marketing software and domain principles
• Experience and familiarity with the following (a plus but not a hard requirement): Adobe Analytics, Adobe Audience Manager, Adobe Experience Manager, Adobe Campaign, Adobe Media Optimizer, Adobe Social, Adobe Target, Marketo Engage, Magento
• Familiarity with Agile development methodologies, such as, Scrum
• Familiarity with SaaS UX and navigation
• Understanding of performance tuning and optimization
• Debugging of customer code
• API-level knowledge of third-party applications is a plus
• Comprehension in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $114,700 — $196,300 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be anand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailor call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.