The Client Managing Director serves as the primary post-sale point of contact for clients/customers and responsible for client satisfaction. Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products. Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s). May recommend specific solutions to achieve customer’s desired result. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products, accountable for client renewal and retention results. Ensures best practices are adopted for product use. May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Delivery, Training, and/or Support.
Job Description
DUTIES AND RESPONSIBILITIES
Responsible for meeting client expectations and ensuring the client is kept fully up to date with critical activity on the account
Responsible for the development and growing existing client revenue/generating new business through value-based upselling.
Achieves contracted revenue target and incremental growth (target within account)
Responsible for account plan development
Act as the key interface between the client and all relevant Acxiom product teams.
Escalation point for status, issues, problems and feedback to client/stakeholders and teams.
Negotiate contracts on behalf of company
Responsible for managing within salesforce all records of sales, revenue, and other key account information.
Lead client-facing and internal troubleshooting efforts
Work closely with delivery team managers helping support overall business strategy, eveloping new business opportunities, creating quarterly business review presentations and other client needs.
QUALIFICATIONS:
Required
Bachelor’s degree from a four-year college or university or equivalent work experience.
Able to analyze problems and strategize for better solutions
Knowledgeable of sales process from initiation to close
Able to multitask, prioritize, and manage time efficiently
Solid negotiation skills and ability to build strong interpersonal relationships with clients and management
Preferred
8+ years of experience in an account leadership role in sales, marketing or agency environment
Demonstrated ability to understand the customer’s business and align client services to client priorities and link to Acxiom value proposition.
Consultative/Persuasive skills.
Excellent group presentation skills.
Travel: 25%
#GD17
Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person’s race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (~~~) .
Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact ~~~ .
Primary Location City/State:
Homebased – Conway, Arkansas
Additional Locations (if applicable):
Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person’s race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https:////~~~/wp-content/uploads/2023/01/CCPA-CPRA-Notice-for-Employees-Eff-01012023.pdf) .
Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact ~~~ .
We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.
We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.
Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.
At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.
If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at ~~~.
We highly recommend you create an account to monitor your resume submissions. Click on the Sign In link above to create an account or sign up at the end of your application.
Interested in Acxiom? Learn about our Equal Opportunities, job postings, and more:
About Us (~~~/)
Follow Us on Twitter
Find Us on Facebook (~~~)
Careers Page
LinkedIn (~~~)
Internal applicants need to apply for open positions through their Workday account. Please log into Workday and use the Find Jobs report to search for and apply for positions posted internally. For questions, please contact the recruiter listed on the job posting.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (~~~) .
Attention Colorado, California, Connecticut, Maryland, Nevada, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact ~~~ .
Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online...
Apply For This JobAt Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too....
Apply For This JobAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their...
Apply For This JobJob Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs...
Apply For This JobFull-time 3 hours ago Full Job Description Edep Academy is a homeschool service provider for 8th-grade students in a real...
Apply For This Job4.1 2 hours ago Full Job Description The Director of Market Surveillance plays an important role by leading a team...
Apply For This Job