Acumenian Hiring for Associate Advisor – Customer Service and IT Support Job at Guaynabo, PR Full Time

Acumenian is seeking an Associate Advisor – Customer Service and IT Support area to join our Technology team. The Associate Advisor will be providing frontline customer support, including software and hardware troubleshooting, maintaining excellent relationships with internal and external clients.

Join the fastest growing Technology Driven company in its category and take your professional career to the next level!

Responsibilities:

• Provide support and guidance to internal and external users via help desk.
• Maintain a positive, empathetic, and professional attitude toward customers at all the times.

• Be capable of developing a good understanding of customer’s needs and how to diagnose and fix their issues.

• Assist users with general inquiries, product support, service recommendation, and basic technical issues in a diverse technology environment.
• Collaborate with team-members throughout various projects.
• Know our products inside and out to answer questions and find solutions to inquiries presented.
• Keep records of customer interactions, transactions, comments, and complaints.
• Create, update, and distribute End User Support documentation. (Manuals, procedures etc.)
• Communicate and coordinate with colleagues as necessary.
• Train internal and external users how to use a software; use new features of existing software; etc.

Requirements

• Associate or Bachelor’s degree in Information Systems, Computer Science or related field.
• Experience working in IT environments.
• Experience with systems integration and implementation (or software).
• Proficient in Microsoft Office and understanding of MS Power Apps Environment.
• Fast learner
• Passionate about helping people.
• Problem Solver Attitude.
• Ability to stay calm when customers are stressed or upset.
• Excellent communication skills (write and verbal), both, in English and Spanish.