ACRT, Inc Hiring for IT Help Desk Technician Job at Stow, OH Full Time

About The Team

ACRT Services offers expert independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consulting, arborist training, customized safety courses, technology solutions, utility metering services, and more. At ACRT Services, our organizational culture is built on four strategic pillars including the people and the amazing things they can accomplish, dedication and the success it brings over the long term, process and the benefits of a job done right and education and the difference it can mean in the lives of those we touch.

About the Role

The IT Help Desk Technician reports to the IT Infrastructure Manager at ACRT Services. This position will play a key role in managing IT related issues for internal and external ACRT customers nationwide. This position requires a high degree of organization and excellent attention to detail.

What You’ll Do
Technical AssistanceRespond to internal and external company requests for technical assistance in person, over the phone, and electronically
Work with internal and external customers to diagnose and resolve technical hardware and software issuesTechnical TroubleshootingWork with internal and external customers to diagnose and resolve technical hardware and software issues
Communicate effectively with personnel in order troubleshoot as a part of the problem-solving process

System Information ManagingRemain up-to-date with system information, changes, updates, and documentation
Identify and escalate situations requiring urgent attention

About You

Must haves:

Education: Associates degree in Science (including IT), Math, or Business
Experience: 1 year of previous customer service/customer relations experience

Nice to haves:

Education: Bachelor’s degree in Information Technology or Computer Science
Experience: 2 years of experience in an IT support role & 1 or more years of experience with Windows Server (2012 & 2016), Active Directory, technical knowledge of IOS & MDM platforms, Office 365, and Microsoft Azure

Your Skills

• Experience in computer operating systems, Windows Desktop and Microsoft Office Suite Applications
• Basic understanding and knowledge of computer hardware and networking

Hardware troubleshooting, repair, and setup (desktops, laptops, tablets, & cellphones)

• Experience in Windows Operating Systems including troubleshooting, installation, imaging, and networking
• Ability to communicate with equipment manufacturers to resolve technical issues
• Antivirus installation and removal
• Printer troubleshooting and repair as well as familiarity with print, copy and fax operations
• Strong knowledge in password resets, voicemail setup, cell phone troubleshooting, updating documentation and software support

Microsoft Office Suite, especially Excel (Look-ups, Pivot Tables, etc.)

• Self-starter with excellent interpersonal skills, ability to multi-task and work independently as well as a team
• Excellent communication skills, comfortable interacting with senior management
• Demonstrated critical thinking skills and ability to exercise good judgement to make good business decisions

Benefits

• Health and Safety Group health plans including medical/prescription, dental, vision and a variety of other coverage options
• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
• Flexible Spending Accounts or an option for a Health Saving Account with company match
• Company paid Employee Assistance Program (EAP) for all employees and eligible family members
• RetirementAutomatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
• Roth or Traditional 401(k) Retirement plan with company match

Time OffPaid Vacation and Sick Time

• Paid Holidays including the day after Thanksgiving and Christmas Eve

Veterans Day paid time off for our veterans

• Perks Company paid cellphone or mobile allowance
• Tuition reimbursement program
• We believe in being comfortable at work. ACRT Services has a business casual dress environment that allows you to wear jeans!

Where We Work

At ACRT Services we prefer in-person employee interaction and we rely on collaboration among groups to be successful and agile, which means we expect work in the office to continue as an important part of our company culture and a key to employee success. This position is a remote hybrid role, meaning employees will be required to come into the Stow, Ohio office on a weekly or as needed basis.

Standard office equipment will be provided to work in the office and at home – a dedicated space at home to work is also required. Uninterrupted home-based internet is a must in your home to attend and host video calls, along with a minimum bandwidth speed of 20 mbps. If you do not have an in home office space or cannot meet the internet needs, an office space will be provided for you in the company’s Stow, Ohio office.

Job Type: Full-time

Pay: $12.77 – $28.13 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Stow, OH 44224: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Windows: 1 year (Preferred)
• Help desk: 2 years (Required)

Work Location: Hybrid remote in Stow, OH 44224