Accenture Hiring for Customer Success Manager Senior Analyst at Atlanta Full Time

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology, Industry X and Operations services – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 733,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at ~~~ .

In today’s business environment, growth isn’t just about building value-it’s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that’s anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients by harnessing talent, data and intelligence to redefine their operating models.

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

Position Overview:

As a Customer Success Manager, you will play a critical role in ensuring the success and satisfaction of our clients by effectively managing accounts and engaging in high-level and deep conversations regarding M365 Copilot. This role requires a strong executive presence, exceptional emotional intelligence, a passion for learning technology, and the ability to communicate complex concepts to clients in a clear and concise manner. The ideal candidate will possess outstanding selling and conversational skills, along with a high comfort level in navigating ambiguity.

Key Responsibilities:

• Account Management: Proactively manage a portfolio of client accounts, ensuring their ongoing success and satisfaction with our M365 Copilot services.

• User Advocacy: Serve as a champion for users’ needs, advocating for their requirements and feedback within the organization.

• Client Engagement: Initiate and conduct outbound calls to customers, engaging them in conversations about their current AI roadmap. Discuss the benefits of M365 Copilot, applications, adoptions, and provide demonstrations as needed to showcase the value of our solutions.

• Executive Presence: Demonstrate a strong executive presence when interacting with clients, conveying confidence and credibility in all communications.

• Emotional Intelligence: Understand and empathize with clients’ needs and concerns, effectively addressing them to ensure a positive customer experience.

• Technology Proficiency: Continuously learn and stay updated on M365 Copilot and related technologies, translating technical knowledge into client-friendly language.

• Selling Skills: Identify upsell and cross-sell opportunities within client accounts, effectively articulating the value proposition of additional services.

• Conversational Skills: Engage clients in meaningful conversations that uncover their challenges, goals, and priorities, aligning our solutions with their needs.

• Comfort with Ambiguity: Thrive in a dynamic and fast-paced environment, where priorities and tasks may shift frequently, adapting quickly to changing circumstances.

This is a hybrid role.

Basic Qualifications:

• Minimum 2 years of experience in consultative selling, account management or other customer success/nurture engagement work with a track record of building deep relationships with senior IT execs in large or highly strategic accounts

Preferred Qualifications:

• Cloud certification such as AZ-900, MS-900, and/or AI-900 is highly desirable.

• 2 years of experience with Microsoft cloud solutions

• Has obtained the: MS 900 certification

• Strong problem-solving and troubleshooting capabilities

• Familiarity with CRM systems and tracking tools

• Strong passion for customer transformation via AI

• Ability to collaborate effectively with cross-functional teams and stakeholders

• Excellent communication skills, both written and verbal, with the ability to convey complex technical information in a clear manner.

• Bachelor’s Degree

Pay Transparency Info for Job Postings

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth ~~~ accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (~~~)

Role Location Annual Salary Range

California $58,600 to $133,000

Colorado $58,600 to $114,900

New York $54,300 to $133,000

Washington $62,400 to $122,400

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (~~~)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (~~~) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at ~~~, send us an email (~~~) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.