ABBTECH Professional Resources Hiring for Senior IT Support Specialist Job at Washington, DC Full Time

Sr. IT Support Specialist
Washington, DC

Clearance: Public Trust

We are seeking a Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment.

Job Responsibilities
– Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills
– Need to be able to work independently and as part of a team
– May be assigned to assist in leading small projects and team efforts
– Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting
– Perform IMAC procedures and lifecycle refresh activities
– Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs
– Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed
– Escalates complex problems to upper level deskside engineers
– Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration and domain administration
– Must possess a Degree. High School Diploma may be substituted with 6 additional years of related experience
– HDI Technical Support Professional required within six (6) months of employment

Duties
– Escalation point for Junior and Mid-level desk side engineers
– Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues
– Troubleshoots complex issues that were unable to be remediated by junior and mid level engineers
– Updates status of queued service requests with the IT service management system
– Certifications desirable but not required include A+, Net+, Secure+
– Must be reliable and have independent transportation

Top Qualifications, Skills, Experience or Certifications:
1. Diagnostic Skills
2. Leadership Experience
3. Customer Interface
4. ITILv4 Certification (ITILv3 considered with experience)

Job Role Specific Requirements:
Core responsibilities and duties; highlight day-to-day activities:
1. Tier 2 & Tier 3 Deskside Senior Level Support

Preferred skills and qualifications:
2. Lead junior, mid, and senior level techs as needed, provide expertise to help solve difficult problems

ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans

Job Type: Full-time

Experience level:

• 7 years

Schedule:

• 8 hour shift

Work Location: One location