Johnson Kia of Annapolis is looking for a Dealership Customer Experience Manager to join their team.
Johnson Kia of Annapolis is a member of Johnson Automotive, one of the fastest growing companies on the east Coast. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guests’ experiences.
Reporting to the General Manager, the daily goal of the Dealership Customer Experience Manager (DCEM), is to create personalized experiences that drive increased satisfaction, brand loyalty, service retention and profitability. The DCEM acts as the customer advocate and brand ambassador, playing a crucial role in shaping the customer experience at the Kia dealership. S/he is empowered by management to support all dealership operations, ensuring that the highest levels of hospitality and personalized service are provided to each customer.
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DCEM Job Requirements
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Daily Responsibilities
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Benefits
Johnson Automotive is an Equal Opportunity Employer
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