Ace Hardware Hiring for Customer Service Specialist II Job at West Jefferson, OH Full Time

Why should you join our team?

We live our values – W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

Weekly Pay

Paid Time Off Programs (incl. vacation, paid sick time, holiday pay). Newly hired full-time employees will receive a one-time pro-rated allocation of up to 24 hours of vacation in their first calendar year depending on the month of hire. Paid sick time in accordance with applicable state law. You will receive up to 9 holidays per year, depending on the month of hire.

Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability ) & life insurance benefits for you and your dependents.

Generous 401(k) retirement savings plan with company contributions, averaging 9.6% per year of eligible earnings over the past 5 years

Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position

Long-term Career Opportunities: Many of our leaders started with Ace looking for a job, just like you, but found long-term career opportunities at our 15 Distribution Centers across the country and our Corporate Headquarters. Our company is growing, and we would love to have you grow with us!

Tuition Reimbursement Program

Employee Recognition Program

Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!

Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events.

Adoption cost reimbursement

Identity theft protection

• Benefits are provided in compliance with applicable policies.

Job Description:
Job Description

Job Description

We have an exciting opportunity for a Customer Service Specialist at our Distribution Center in West Jefferson, OH. As a Customer Service Specialist II, you will interact with retailers on behalf of the organization, provide information and services and respond to customer complaints while meeting Ace performance standards.

What you’ll do

Support and encourage our Ace Values of Winning, Excellence, Love, Integrity, Gratitude, Humility, Teamwork .

Process telephone inquiries from retailers regarding order status, adjustments, stock on hand, retailer pickups, etc.

Retrieves retailer information, stock status information, status of purchase orders, make changes to purchase orders, etc.

Follows up on inquiries regarding delivery information.

Works closely with shipping and traffic departments regarding delivery status.

Checks with credit department concerning credit status of retailers upon receipt of rush orders.

Maintains files of active orders and post activity such as change notices, scheduling changes, partial shipments and credit adjustments.

Prepares paperwork for accounting department for credits and debits.

Reviews all Returned Goods Forms for correct reason codes to determine correct inventory adjustments and credits are issued

Assisting retailers with order entry problems

Provide stock checks for Ace stores

Maintain assigned store files

International Customer Service responsibilities to include;

Booking container pick-ups

What you need to succeed

Minimum of 2 years customer service experience.

Excellent phone skills including professional phone presence.

Superb problem solving skills, with ability to interact with anxious customers and follow through quickly with problem resolution.

Excellent computer skills. Prefer experience with SAP, AS400, Microsoft Word and Excel.

The Benefits to You are Outstanding!

Health Insurance: Support yourself and your family with Ace subsidized medical coverage and benefits along with dental, vision, prescription drug coverage, and flexible spending accounts.

Paid Time Off: Generous paid time off program.

401K: Company match plus additional company contributions.

Merchandise Discounts: Purchase products from the warehouse at a generous discounted rate.

Tuition Reimbursement: Continue your education with a tuition reimbursement program.

We want to hear from you!

When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven’t, but we’d like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America’s best kept secrets.

Equal Opportunity Employer

Ace Hardware Corporation and its subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

We want to hear from you!

When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven’t, but we’d like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America’s best kept secrets.

Equal Opportunity Employer

Ace Hardware Corporation and its subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.