Magna MS LLC Hiring for Senior IT Systems Engineer – Remote Hybrid – New York Area Job at New York, NY Full Time

***Candidates must be located within tri-state area.

About the Role

Join our exciting and growing Managed Services Organization. This is an incredible opportunity to join our ever-growing engineering team. Advance your career by constantly learning and applying new technology skills.

The Senior Engineer will be responsible for providing escalated support, proactive system and network maintenance, and project work that includes infrastructure design, cloud architecture and deployment, migrations, and other types of projects.

• Participate and lead technical projects for customers and internal infrastructure
• Troubleshooting problems ranging from server, network, and PC
• Design and administer customer cloud environments in AWS and Azure
• Respond to tier 3 customer support requests.
• Respond to overflow lower tier tickets.
• Utilize the Magna5 monitoring and cybersecurity systems to triage alerts and alarms
• Interact with clients using professionalism and promptness
• Solve problems through collaboration with team members
• Mentor tier 1 and tier 2 technicians.
• Collaborate with other technicians on escalated customer support requests
• Document resolutions and build knowledge base articles
• Take proactive measures on incidents to help prevent further issues
• Troubleshoot advanced problems with a high-level overview of client environments
• Engage in continued certification training to improve their skillset.

Requirements:

What You Bring to the Team

• Strong communication and interpersonal skills.
• Ability to deliver against stringent client deadlines
• The ability to set high-performance standards for the delivery of quality services to our clients and to be accountable for operational performance and capacity planning.
• 5+ years in the IT industry
• Experience interfacing with customers to build relationships and understand their needs
• Experience working for a Managed Service Provider or similar IT services organization.
• Must have exposure to multiple areas of IT related to infrastructure and operational support.
• Has demonstrated success in leveraging technology to match business objectives
• Collaborate with other leaders within the organization to establish, communicate, and implement strategic capabilities
• Experience with ticket & project tracking systems and methodologies

Preferred Skills:

• Microsoft Windows Server 2012/2016/2019 and Active Directory
• Microsoft Office Suite and Microsoft365 experience
• Fundamental understanding of DNS, DHCP and TCP/IP
• Microsoft Exchange and SQL Server
• VMware vSphere 6.5 and above
• Knowledge of back up technologies
• Knowledge of security practices and policies
• Knowledge of AWS and Azure

Work Perks

• Extensive paid time off including paid holidays and float holidays
• Bonus potential based on individual and company performance
• Highly competitive and flexible medical, dental, and vision benefits plans to suit your needs
• 401(k) with generous employer match
• Tailored Life and Disability insurance plans
• Full reimbursement for approved professional certification and career enriching opportunities

What We Do

Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5global.com

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