JLUXLABEL is looking for someone to join our team in Customer Service & Grow with us!
We handle Customer Service Tickets Via Email / Chat & Phone lines. We are looking for people with prior experience dealing with email tickets! Having Gorgias & Shopify Experience is preferred.
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Our agents work from email tickets and phone support lines.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Skills
Job Type: Full-time
Pay: $16.00 – $21.00 per hour
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Work Location: One location
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