JOB BRIEF
IT Field Service Technician (FST) – Regional Support
As a Field Service Technician, your role will include unparalleled technical support for our national home improvement retail clients, allowing them to experience the best support available within the industry. The candidate shall be a self-starter, have exceptional customer service proficiencies, and ability to use communication as an expansive tool to achieve an excellent customer experience. The candidate must conduct their efforts in a professional, businesslike manner and effectively communicate, as well as provide continuous quality in their daily task achievements. The candidate will be self-motivated with excellent time management skills, with the capability to complete projects ahead of schedule. The candidate will support clients’ IT/Data problem tasks, provide prompt action, and deliver support and resolution for daily technical requirements. The candidate will be consistent with documentation, tracking, and monitoring issues, providing notes and feedback as well as making in-field decisions for a positive result.
Performance Responsibilities
Preferred Experience and Certifications
One-year IT technical support experience
A+ CompTIA certification required
Net+ CompTIA certification is a plus
Job Type: Full-time
Pay: $18.00 – $20.00 per hour
Benefits:
Schedule:
Supplemental pay types:
Application Question(s):
Education:
Experience:
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Work Location: On the road
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