Members Cooperative Credit Union Hiring for IT Desktop Support Analyst – Help Desk / Helpdesk Job at Duluth, MN Full Time

Desktop Support Analyst

Our Desktop Support Analyst responds to user inquiries, assesses problems, and helps resolve issues for users. This dynamic role balances creative and technical problem-solving, customer service, and collaboration to ensure that members/co-workers can access the resources they need for work.

Responsibilities

• Act as the initial point of contact for all computer and system related concerns from clients or other employees.
• Troubleshoot desktop issues both virtual and physical.
• Patch all desktop software including Adobe, Chrome, video conferencing software, etc., in a timely and consistent manner.
• Utilize PC deployment tools to image new computers, push software installations, manage bios.
• Perform hands-on fixes at the desktop level, including installing and upgrading software/hardware.
• Provides technical problem resolution assistance on desktop hardware and applications for all users of technology.
• Complete detailed service requests regarding technical assistance and the steps taken to resolve them.
• Performs basic troubleshooting of network connectivity issues and basic user login problems.
• Escalate issues as required after determining higher level assistance is needed using all proper documentation.
• Participate in the design, testing and implementation of new credit union products and/or services.
• Install, modify, and maintain all software and hardware at the desktop level.
• Assists in monitoring and maintaining credit union network servers and hardware.
• Other duties as assigned.

Qualifications

• Two-year Associates Applied Science Degree in Science degree in Technology or Management Information Systems or similar field of study.
• Two plus years work experience in supporting and configuring desktop and server operating systems in addition to hands on experience trouble shooting web applications.
• Previous experience in financial institution is a plus.
• Ability to work under stress and adjust priorities if needed.
• Knowledge of government and financial regulatory reporting to be done on a monthly, quarterly, or yearly basis.
• Knowledge of the credit union’s disaster recovery plan and ability to implement.
• Ability to organize and manage multiple priorities.
• Ability to perform general maintenance on computer hardware.
• Experience with client/server applications with Microsoft Windows desktop client.
• Working knowledge of network and PC operating systems specifically.

Members Cooperative Credit Union is an Equal Employment Opportunity Employer

Job Type: Full-time

Pay: $22.00 – $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement

Experience level:

• 2 years

Schedule:

• Monday to Friday
• On call

Ability to commute/relocate:

• Duluth, MN 55807: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Help Desk: 1 year (Required)

Work Location: One location