BPP Services LLC Hiring for Customer Service Professional (CSP) Job at Remote Full Time

We are searching for a polite, Customer Service Professional to work closely with Fortune 500 Companies to provide outstanding service to their customers by answering questions, handling complaints, and troubleshooting problems with their products and services. The CSP may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to customers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Customer Service Professional, you should be customer-focused, detail-oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Job Responsibilities and Duties:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.

• Building lasting relationships with clients and other call center team members based on trust and reliability.

• Utilizing software, databases, scripts, and tools appropriately.

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Making sales or recommendations for products or services that may better suit client needs.

• Taking part in training and other learning opportunities to expand knowledge of the company and position.

• Adhering to all company policies and procedures.

Pay

$8.00 – $15.00 per hour

Job type

• Independent Contractor

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Shift

You create your own schedule

Work location

• Remote in the United States except in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin.

Apply method

To proceed with your application, please register here: https://www.cognitoforms.com/BPPServicesLLC/virtualcallcenterapplication

To learn more about BPP Services LLC Virtual Call Center click here: https://bppservicesllc.com/virtual-call-center-vcc/

Job Type: Contract

Pay: $8.00 – $15.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Work from home

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Work setting:

• Remote

Work Location: Remote