The Senior Systems Engineer is responsible for high level remote and onsite service and support needs for our customers. This relates to all technology, including but not limited to: workstations, servers, printers, networks, and vendor specific hardware and software. The Senior Systems Engineer will serve as a subject matter expert on strategic core competencies and provide thought leadership on new and emerging technologies. The Senior Systems Engineer will work on more complex projects involving security, networking, and firewall and advanced computing environment administration.
Essential Duties and Responsibilities:
* IT support relating to technical issues involving Network devices (Switches, Routers, and Firewalls), Solid knowledge of Microsoft’s core products as well as virtual environments Microsoft, VMware, etc.
* Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
* Implement and support disaster recovery solutions.
* Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
* Remote access solution implementation and support: VPro, RDP, VPN, Terminal Services, and Citrix
* System architecture analysis to include system reviews, recommendations, and design
* Serve as a subject matter expert on strategic core competencies and provide thought leadership on new and emerging technologies.
* Act as a mentor to both service desk technicians and other junior engineers to foster team work, promote training and personal growth and to exceed customer expectations
* Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
* Documentation of technical processes, procedures, and systems
Additional Duties and Responsibilities:
* Improve customer service, perception, and satisfaction
* Ability to work in a team and communicate effectively
* Escalate service issues that cannot be completed within agreed service levels
* Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
* Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
* Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
* Document internal processes and procedures related to duties and responsibilities
* Responsible for tracking and recording all time and expenses
* Work through a daily schedule that has been established through the dispatch process
* Understand processes by completing assigned training materials
* Enter all work as tickets, both service and project
* Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
Knowledge, Skills, and/or Abilities Required : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCA or CCIA, SonicWALL, Fortigate, Cisco CCNA / CCNP, or VMware VCP, Security – CEH
* Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multi-task and adapt to changes quickly
* Technical awareness: ability to match resources to technical issues appropriately
* Service awareness of all organization’s key IT services for which support is being provided
* Understanding of support tools, techniques, and how technology is used to provide IT services
* Typing skills to ensure quick and accurate entry of service request details
* Self-motivated with the ability to work in a fast moving environment
About Nexigen
Nexigen is located near the heart of downtown Cincinnati and was founded in 2003 by 2 engineers. Through sales and growth Nexigen now has over 35 employees. Nexigen has a large facility right outside of Cincinnati in Newport.
Company Features:
1. PAID TRAINING – (Nexigen pays for your training and then bonus’s once you complete your certs).
2. We have a private parking lot for all employee’s
3. Large lab environment for testing, pre deployment work.
4. On premise Gym room at company HQ
5. Open work environment (Low stress, engineer friendly)
6. Healthy compensation package (75% percent health coverage)
7. Cincinnati – Emerging 30 Winner / Fast 55 winner (Great growth)
8. 401k matching program
9. 15 Paid days off per year
Job Type: Full-time
Pay: $60,000.00 – $80,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
COVID-19 considerations:
Under current COVID restrictions interviews will be virtual.
Education:
Work Location: One location
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Cybersecurity Systems Analyst – Associate Performs assessment and authorization coordination. Advises and assists the customer...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Up to $85K DM9219571213 Pinnacle Partners is assisting our client in search for a Systems...
Apply For This JobAbout the Department Our Commercial Strategy and Marketing group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the...
Apply For This JobJob Description •ACCOUNTABILITY Reports to Customer Service Manager– JOB SUMMARY This position is responsible for providing quality customer service to...
Apply For This JobAt Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai’s...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Description Come join Standard Office Systems, a Flex Technology Group company, where you can grow...
Apply For This Job