Job Description Summary
The Customer Service Specialist is responsible for addressing all incoming calls, voicemails and emails received in the department, resolve all discrepancies on Purchase Orders that require communication to the sales force and/or customers, and communicating order changes and missed shipment notifications, both inside and outside the company. This position reports to the Customer Service Manager.
The duties and responsibilities of the Customer Service Specialist will consist of, but are not limited to, the following:
Work Experience: 3 years in Customer Service and experience in a Manufacturing Environment
Education: College degree in Business
Computer Skills: Oracle, Salesforce or other ERP, CRM systems
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