US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services — all powered by its expansive, robust fiber network. US Signal also helps customers optimize their IT resources through the provision of managed services and professional services.
We are seeking a Technical Support Specialist to join our team in Grand Rapids, Michigan. This role is primarily performed on-site with some remote time available.
The Technical Support Specialist is responsible for all level one customer trouble and support for the US Signal Network. Specialist will be competent in all facets of T1, DS3, SONET, & DWDM Optical Transport facilities, MUXES, DACS, Ethernet Technologies, IP, Networking & Routing, IP interfaces, configurations (Cisco IOS and Adtran AOS) and services.
Functions/Responsibilities:
Competencies:
Education:
The desired candidate will have technical training in IP, networking, routing, and telecommunications. A B.S. in Telecom, Computer Science/Information Systems or Networking is a plus. CCNA preferred, or other applicable Cisco Certifications.
Experience:
The desired candidate will have a strong working knowledge of Network Operations Center practices/services with significant Data/IP Network Maintenance experience. Technical experience in a data center, ISP, or telecom environment is desired. The desired candidate will have experience in Microsoft Windows and Office, familiarity with network tools (i.e. ping, trace route, nslookup, etc.), DNS & email servers, and UNIX/Linux operating systems. Experience with customer support ticketing systems is desired.
Working Conditions and Physical Demands:
This position operates in a variety of environments. The majority of the time is spent in a professional office environment and this role routinely uses standard office equipment.
All US Signal employees will comply with US Signal Information Security policies to ensure the confidentiality, integrity, and availability of US Signal and customer data. All employees are responsible to ensure actions comply with state and federal regulations and requirements.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.
We offer a competitive compensation and benefits package including a 401k plan with a match. If you are looking to be part of a dynamic team, please apply now.
Equal Opportunity Employer
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Work Location: One location
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