Truist Financial Hiring for IT Support Analyst Job at Wilson, NC Full Time

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Provides support to end-users for either PC, server or mainframe applications, and hardware. May interact with production services, software systems engineering, applications support, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems. May interact with end-users in person to provide support and training. Escalates highly complex issues to more experienced teammates.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Applies an understanding of key business processes and practical experience to solve a range of straightforward problems.

2. Performs the role of a project manager for LOB level projects and is a key component on enterprise level projects.

3. Consults with other LOBS and Enterprise leadership at a high level and provides a presence that fully represents the Truist Service Desk.

4. Works under minimum supervision on tasks that can have both immediate and downstream cascade effects on our LOB.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree and two years of experience or an equivalent combination of education and work experience.
2. Knowledge in information systems and ability to apply that knowledge in practice.
3. Ability to manage competing priorities.
4. Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment and precedents.
5. Experience participating in IT projects.
6. Ability to communicate complex information in straightforward situations.

Preferred Qualifications:

1. Bachelor’s degree in computer science or related field, and five years of experience, with a concentration on networking, comms, distribution systems, security and cyber in a help desk environment. Certifications can be used in the place of a Bachelor’s degree
2. Banking or financial services experience.

3. Experience in project management as a team leader or POC for large projects, or as the manager for smaller projects ( scale or timeline)

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Frequently (25% – 50% of the time)
Lifting
Up to 25 lbs.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Up to 25%

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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