TEKsystems Hiring for Desktop Support Technician II Job at Flowery Branch, GA Full Time

Description:

As a member of the End User Services, Desktop Support, Senior Engineering Specialists, the position will work in various aspects of desktop support. This is a mid-level desktop support engineer with a minimum of 3 years’ experience. Duties and responsibilities include but are not limited to the following:

• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
• Research, maintain, install and troubleshoot all aspects of laptop and desktop hardware and associated software.
• Troubleshoot technical issues while interfacing directly with users. Customer service and high standards of excellence are expected
• Follow processes and testing procedures to ensure a high quality of work is delivered to the end-user with no or minimal disruptions.
• Evaluate and implement application software solutions as identified by Corporate IT
• Ability to take proactive, corrective actions to resolve issues in advance of system problems
• Installs, configures, analyzes, resolves and repairs all hardware and software issues involving Windows and Mac OS computers.
• Provides total support of the desktop environment in accordance with defined standards and procedures.
• Maintains password security, data integrity, and file system security for the desktop environment.
• Communicates with customers, peers, and management concerning the status of cases, problems, or suggestions.
• Troubleshoots and determines the root cause of problems with software or hardware incompatibilities or network connectivity issues.
• Provide technical support for conference room technology such as projectors, display screens and telephony equipment including sound systems, and conferencing tools like Teams and Zoom.
• Handle multiple administrative duties to allow the team to operate efficiently.

Skills:

Desktop, Support, Troubleshooting, Hardware, Technical support, active directory, Windows, mac os x, Windows 7, ios, android, voip, microsoft sccm, office 365, Windows 10

Top Skills Details:

Desktop,Support,Troubleshooting,Hardware,Technical support

Additional Skills & Qualifications:

• 3+ years of experience preferred working directly with customers in a desktop support role to resolve technical hardware issues
• Broad knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, Sharepoint, Teams, OneDrive, Forms, Stream, Tasks, Video and OneNote)
• Completing other tasks as assigned by the IT Desktop Support manager
• This is not a help desk position- it is hands on, software/hardware desktop tech.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.