TEKsystems Hiring for O365 Support Engineer Job at Fort Myers, FL Full Time

Description:

Job Description Summary:

Under the direction of the I.T. Productivity Manager this position is responsible for M365 and SharePoint administration; providing End-user support and training for software and collaborating with the I.T. Productivity Manager to ensure operational security, Maintenance and Governance. The Productivity Specialist responsibilities will include:

• Integral part of the administration and support of the client M365 portal and the planning, execution, and delivery of M365 solutions
• Reviewing of customer business needs
• Acts as a key participant for building low or no-code business solutions using the M365 technology stack and power platform
• Provide dedicated solution support to the organization in collaboration with business users, developers and technology teammates
• Train and educate power users on solution capabilities of the FCS M365 suite
• Advocate and enable user adoption of M365 services and applications
• Evangelize new ideas, tips and tricks, new tools and technologies through routine web sessions available to all FCS staff
• A successful candidate is analytical, has experience and interest in process improvement, is a problem solver, has fantastic communication and leadership skills and is a highly collaborative team player.

Skills:

O365, sharepoint, system administrator, microsoft, microsoft sharepoint, office 365, exchange o365, azure, exchange, office suite

Top Skills Details:

O365,sharepoint,system administrator,microsoft,microsoft sharepoint,office 365,exchange o365

Additional Skills & Qualifications:

KPA 1 – Administration

• Address Helpdesk requests for M365 services with passion and excellence
• Create and maintain documentation of new solutions, tools, and practices
• Assist in ensuring content governance adherence for M365 products and services
• Maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items)
• Maintenance, and sustainment of additional complementary functionality for customer sub sites, lists, libraries, and content

KPA 2 – Strategic & Project Planning

• Work with end users and stakeholders to identify potential areas of process improvement and innovation.
• Evaluate and make recommendations on new Microsoft technologies, assisting in the development of future strategies for M365 products and services.
• Coordinates with the PMO team to define project scope, requirements and deliverables involving applications and services that are part of the FCS M365 portfolio.

KPA 3 – Portal Management & Adoption

• Serves as the primary point of contact and evangelist for the FCS M365 portfolio.
• Oversees adoption of the M365 tools throughout the organization.
• Develops tailored user adoption plans and strategies that help FCS departments and staff realize M365 value.
• Provide input to the M365 Supervisor and I.T. leadership on user development and adoption of the FCS M365 environment

KPA 4 – Development

• Acts as a key participant for building low or no-code business solutions using the M365 technology stack and power platform
• Assist stakeholders and power users by supporting/enhancing existing solutions

KPA 5 – Collaboration & Communication

• Manage communications with assigned employees, business stakeholders, vendors and participants across teams to ensure project timelines are met.
• Effectively communicate insights and plans to team members.
• Assist with strengthening existing client relationships and development of new business opportunities by partici

Experience Level:

Expert Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.