COMMUNITY QUICK CARE Hiring for Call Center Customer Service Representative Job at La Vergne, TN Full Time

We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Responsibilities:

• Listen to customer’s questions.
• Assist customers with problems and complaints.
• Gather customer information as necessary.
• Provide information to customers regarding products or services available.
• Distribute informational brochures to customers as required.
• Record information accurately and completely on company forms when appropriate.
• Manage calls effectively to ensure that each customer is satisfied.
• Answer customer questions accurately, clearly, completely, and concisely.
• Take action, as necessary, to resolve customer’s problems.

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• No nights

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Work Location: One location