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Software & Technology
The Staff Pad Hiring for Technical Customer Support Rep Level II Job at Houston, TX Full Time
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The Staff Pad has partnered with a hospitality company in Houston, Texas and we are currently seeking a Level II Technical Customer Service Representative to be a part of this thriving company. Our client has been in business for over 45 years and continues to deliver technology and services to guest-centric properties nationwide.
Responsibilities:
Answer inbound calls dailyHelp clients with technical troubleshooting with both equipment in the room & electronics
Open service ticket based on inbound calls and/or service emails
Document notes/issues with a high level of accuracy and attention to details on all service ticketsUtilize listening skills to understand the nature of the customer’s issue
Schedule & Comp:4 10-hour shifts (1 weekend day)8 – 7pm OR 11am – 10pm
Remote for weekend shift$20 per hour goes to $22 per hour after training.
Requirements
3+ years of experience in customer service and troubleshooting environment
Strong phone contact handling skills and active listening
Must be proficient with basic computer programs
Excellent customer service skills
Ability to work autonomously and/or as part of a team
Ability to multi-task, prioritize and manage time effectively
Previous experience with Microsoft Office software preferred
Thrives in a fast paced environment
Benefits
Full benefits ROOM FOR GROWTH