Ashley Furniture Homestore Hiring for Customer Care Specialist Job at Charleston, SC Full Time

Do you have a passion for helping others? Do you have previous customer service experience? If so, we’re looking for someone like you!

We’re adding to a Team of Customer Care Specialists that do more for our customers than ever before.

Ashley Homestore places a high value on candidates that thrive in an environment that emphasizes teamwork, accountability and possesses a deep willingness to serve customers in a fast-paced work environment.

Job Responsibilities:

• Handles inbound calls from customers in a call center environment. The inbound calls are driven by a variety of different customer needs.
• Responsible for resolving issues and questions, as well as product/service concerns.

Requirements:

• Good telephone communication skills and customer interface ability.
• Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player and defuse difficult situations. PC skills (Windows) and keyboarding skills.
• Ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry.
• Must be able to multi-task, access and update customer records while simultaneously interacting with the customer while on the phone.
• Must be able to work flexible hours on a rotating schedule including evenings, holidays and weekends.
• Overtime may be required.

Responsibilities:

• Answering inquiries
• Resolving problems
• Fulfilling consumer request
• Maintaining daily team and individual goals
• Clarifying desired information for consumers questions
• Escalating unresolved problems
• Researching and fulfill request by clarifying desired information,
• Completing transactions (entering task, complaints as needed)
• Transfer calls as needed
• Following established policy & procedures
• Keeping job knowledge updated
• Key organization skills
• Accept ownership of all individual actions
• Team building skills and people skills
• Good Listener
• Clear Phone and verbal communication skills
• Be able to Multi-task

Qualifications/Skills:

• 1+ year(s) direct customer service experience
• Extensive process knowledge
• Flexibility concerning job functions and scheduling
• Ability to maintain confidential information
• Ability to use cognitive skills to determine resolutions to customer inquiries
• Excellent communication skills and ability to work with a diverse team
• Excellent work ethic and integrity
• Detail-oriented, analytical, and extremely organized
• Ability to work individually with minimal supervision

Additional Compensation:

• Store Discounts

Benefit Conditions:

• Only full-time employees eligible

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Flexible schedule

Job Duties:

• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies

Schedule:

• Weekends required
• Day shift
• 8 hour shift
• Other

Work Remotely

• No

Additional Compensation:

• Store Discounts

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Flexible schedule

Work Remotely

• No

Job Type: Full-time

Pay: $14.00 – $16.00 per hour

Schedule:

• Day shift

Work Location: One location