DYOPATH Hiring for Desktop Support Technician Job at New York, NY Full Time

DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service and sustainability. Our team is passionate, fun, creative and courageous in communications.

Job Purpose:

The role of the Desktop Support Technician is to provide second line support. The Desktop Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Deskside Support Technician works in a dynamic, fast-paced environment which provides support over the phone, through e-mail, remote access and in person (and walk-in users).

Position:

Position is to support Multiple brands within the same office building and flexibility to travel between locations (NY). Individual should feel like they are part of each team (Brand).

Main Duties and Responsibilities:

• Leverage experience to diagnose and resolve software and hardware incidents, including operating systems (IOS, Windows, Mac) and across a range of software applications including but not limited to off the shelf & business specific application.
• Assist all users with any logged IT related incident when called upon. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the user as soon as possible; escalating incidents to other support teams where necessary.
• Manage local inventory.
• Accurately record, update and document requests using the service desk system.
• Install and configure equipment inclusive of all MACD (Move, Add, Change, Deletion) processes, and New Hire onboarding.
• Resolve incidents and upgrade different types of software and hardware including but not limited to Conference rooms AV equipment, printers, copiers and scanners.
• To maintain a first-class level of customer service ensuring that all users are treated efficiently and in an appropriate manner.
• Communicate effectively with technical and non-technical colleagues at all levels in the organization.
• The ability to lift up to 40 pounds to a height of 3-4 feet for racking purposes or carrying from one location to another within office perimeter.

Requirements:

• 5+ years proven experience as deskside technician or similar role
• Thorough knowledge of computer systems and IT components
• ITSM Ticketing (ServiceNow, Remedy, etc)
• Strong skills with MAC Support (OSx)
• White glove VIP level support
• Thorough knowledge of O365 user configuration & practice of “core” applications associated to this service
• Experience with LAN networks and good knowledge of internet security and data privacy principles
• Relevant certifications (CompTIA A+) etc.
• Excellent communication, interpersonal and organizational skills
• Ability to work independently with minimal supervision
• Prior working experience working in Retail industry a PLUS