DoubleTree by Hilton Toronto Downtown Hiring for Customer Service Representative Job at Los Angeles, CA Full Time

As a Customer Service Representative II, you will be supporting our client’s customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients’ customers by utilizing your customer service experience,passion,and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.In this role you will not only be there to help customers with their account issues via telephone but also provide them with exceptional customer service.

People who succeed in this role have:

• The ability to convey complex information in clear and concise terms to ensure customer understanding.
• Strong work ethic.
• Effective and accurate written and verbal communication skills.
• Effective problem-solving skills.
• Customer Service or call center Experience.
• Can navigate multiple applications and research solutions with ease
• Love helping people and guiding them to the best solution for their issue
• Are excited by innovative technology
• Provide calm conflict resolution and problem solving for frustrated customers
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers

Job Type: Full-time

Salary: $19.00 – $26.73 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver’s License (Preferred)

Work Location: Remote