Jairayn Inc Hiring for Remote Customer Care Specialist Job at Columbia, SC Full Time

At Jairayn, we’re obsessed with customer service. That’s why we’re hiring a care specialist to help us provide the best possible experience to every customer who interacts with us. The customer care specialist will bridge the gap between what our customers need and what we’re delivering — helping us to not only meet but also exceed their expectations. The ideal candidate is dedicated to going above and beyond for a customer, leaving no stone unturned in the quest to solve their challenges and make them feel valued.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Required skills and qualifications

• Strong written and verbal communication skills
• Friendly and empathetic demeanor
• Exceptional problem-solving ability, backed by good judgment
• Ability to respond to customer questions using social media
• Ability to collaborate across departments and teams

• Experience in a customer-facing role, preferably handling customer service, care, or success
• Proven track record of delighting customers and exceeding their expectations
• Proficiency with customer service software
• Excellent attention to detail
• Ability to communicate in more than one language