The Customer Engagement Specialist provides “white glove” support and service to our customers. The Representative will be responsible for handling a variety of calls, chats, and email communication regarding Hotwire Communication’s suite of technology services and products.
1. Provide technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage products.
2. Perform follow-up testing, and/or troubleshooting to assist customers with the most accurate and timely response to their technical support issue(s).
3. Phone, chat and email contact with customers to make recommendations on Hotwire’s Service and resolve issues.
4. Resolve customer questions or problems via telephone in areas of system configuration/setup, product functionality, and bugs/enhancements.
5. Serve as primary support liaison between Hotwire Communications and our residential customers.
6. Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers.
7. Other duties as required or assigned.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
Schedule:
Experience:
Work Location: Remote
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