TEKsystems Hiring for Service Desk Analyst I Job at San Francisco, CA Full Time

Description:

At First Republic, we care about our people. We offer extraordinary client service in private banking, private business banking, and private wealth management. Founded in 1985, we believe that personal connections are everything and our success is driven by the relationships we form with our colleagues and clients. You’ll always feel empowered and valued at First Republic. The Service Desk Analyst provides front-line technical support to the Bank by responding to Incidents and Requests reported by users through multiple channels; voice, email, IM, etc. What you’ll do as a Service Desk Analyst (L1): •Provide front line technical support to the Bank by responding to incidents and requests reported by users through multiple channels; voice, email, IM, social media, etc. •Provide superior, high-touch service by engaging mature interpersonal, communication and telephone handling skills. •Provide highest levels of availability within the system during scheduled working hours while applying performance behaviors aligned with guidelines and standards designed to enable agents to consistently deliver effective results and to ensure the highest level of productivity and user satisfaction. •Provide troubleshooting support for a wide variety of 3rd party applications, Microsoft Office 365, PCs, Laptops, Peripherals, IP Phones, Network, Internet Browsers, Outlook 365, Active Directory and Exchange, Win10/macOS operating systems, etc. and engage escalation support processes in a timely fashion using sound judgment and self-initiative. •Support the team; be highly collaborative. Seek and share knowledge among colleagues throughout the End User Services team. Leverage Level 2 and Level 3 teammates for troubleshooting and procedural support. •Strive to achieve resolution of all interactions on first call whenever possible while proactively and conscientiously balancing competing demands in a fast-paced environment. •Remains informed of job-related issues through networking, training programs, seminars, and trade publications. •Attend weekly team meetings and scheduled group- and firm-wide meetings. •Work designated shift between 7:30AM and 6:30PM PDT weekdays •Perform other duties when assigned.

Skills:

Windows 10, outlook 2016, Active Directory, Service Now

Top Skills Details:

Windows 10,outlook 2016,Active Directory,Service Now

Additional Skills & Qualifications:

Shift is 9:30am PST – 6:30 pm. FTE Salary is 65k but with it being hourly candidates can get up to 75-80k a year. After 3 months they will be on a on-call rotation. These Techs will be taking around 35 calls a day minimum and doing troubleshot.

Experience Level:

Expert Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.