This position is mainly responsible for providing application support for the Health Information System (HIS) department. Identifies, researches, and resolves helpdesk tickets. Responsible for escalating unresolved issues to the HIS System Administrator or the application vendor as needed. Identifies any gaps in user knowledge and may provide system training as appropriate.
Essential Functions:
Requirements
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Work Environment:
Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.
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