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Nestlé USA Hiring for Claims Associate (Claims and Deductions) Job at Solon, OH Full Time
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Foods people love. Brands people trust. And a career that nourishes your future like no other.
If you’re driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We’re in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.
We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.
This position is not eligible for Visa Sponsorship.
The Claims Associate in the Business Solutions Center is responsible to register, analyze and collaborate with cross-functional business partners to resolve customer deductions.
PRIMARY RESPONSIBILITIES:
- Manage complex claims and deduction resolution (including over and under deliveries) through collaboration with Sales, Credit, and other Supply Chain functions (CFSC, Physical Logistics, and Transportation).
- Analyze customer claim details and make determination of claim validity in alignment with business policy and reassign to appropriate owner for next steps.
- Collaborate with COS Claims and COS Collections as needed on claims that require further analysis and/or actions to resolve.
- Generate and review the Claims and Deductions Ageing Report as needed and ensure all assigned customer claims and deductions are closed within predefined timeframes.
- Collaborate with Customer Solution Analyst on return-related claims and OS&D on refusal-related claims.
- Apply appropriate root cause reason codes following the global Reason Code Methodology.
- Participate in Continuous Improvement activities related to Claims and Deduction Management.
- Monitor the total outstanding deduction balance for the customer portfolio within the BSC/COS while focusing on process improvements and elimination of repeated deduction trends.
Additional Responsibilities:
- Collaborate with key stakeholders, business partners (such as CFSC, Sales, COS, etc.) to ensure the quality of processes are aligned to meet the business and customer needs
- Provide 360° visibility on status of claims to customers and internal teams
- Identify, analyze and initiate the escalation process based on escalation criteria
- Drive and encourage continuous improvement mindset applying continuous improvement methodology
- Participate in operational reviews
- Adhere to Market Policies and customer specific agreements
Education:
- Undergraduate degree strongly preferred
Experience:
- 2 years’ experience in Accounts Receivable, Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning
- Ability to work onsite in Solon and virtually from home, this is not a fully remote role.
SKILLS:
- Excellent written and verbal communication skills
- Excellent analytical aptitude with a proven ability to analyze/interpret data
- Well-organized, methodical thinker with excellent decision-making skills
- Strong and creative problem-solving skills
- Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
- Proficiency in SAP, BW and Business Objects preferred
- Ability to work in a fast-paced environment and handle multiple priorities
- Ability to work independently with minimal supervision
OTHER PERSONAL QUALITIES:
- Strong Customer Service mindset and passion for delighting customers internally and externally
- Demonstrates a strong desire to develop trust and long-term relationships
- Proactively seeks continuous process and service improvements
- Strong result-orientation
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you’re at the forefront of our minds as we recruit top talent to join Nestlé. The skills you’ve gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.