Fortuna BMC Hiring for Incident Operations Manager Job at San Diego, CA Full Time

Duration: 6+ months contract

As a member of our team, you will manage incident operations and provide world-class IT services and support that connects over 20,000 users for development/maintenance, network services, security, and end-user computing. Incident Managers require extensive experience with identifying emerging incidents and ensuring their prompt resolution. Their primary focus is coordinating responses between technical teams during a service disruption to address and solve service failures as quickly and effectively as possible. Incident Managers work directly with the subject matter expert (SME) of the malfunctioning system to develop potential solutions. Upon resolution, the Incident Manager works with their team to implement measures to prevent future incidents.

Typical duties include:

• Developing, implementing, and enforcing the incident management process
• Monitoring the effectiveness of the incident management process and making recommendations for improvement
• Training and reinforcing proper incident handling techniques
• Analyzing incident trends and recommending corrective actions, as necessary
• Engaging and coordinating technical resources across IT support teams
• Performing notifications and escalations within prescribed service level agreements (SLAs)
• Ensuring incident reports include adequate notes for later review and analysis
• Ensuring follow-up change tickets are submitted and scheduled as appropriate
• Ensuring that incident tickets have the most current information and or corrective action(s)
• Providing input to problem management teams during root cause investigations

Experience Requirements:

• 2 years of incident management experience
• At least 4 years of experience in IT Operations support.
• 4 years of experience in support of two or more of the following technical areas:
• Windows Servers Systems, Unix Systems, Networking, Storage, Citrix, server virtualization, Database Administration (DBA) (e.g., Oracle, Microsoft SQL Server), application software support, network and application monitoring, end user services
• Experience and aptitude with communicating with director/c-level customers.
• Ability to follow procedures under stressful conditions.
• Excellent written and oral communications skills

Job ID: 31079-1

Job Type: Contract

Pay: $50.00 – $51.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• San Diego, CA 92127: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your minimum asking hourly rate for this role?

Experience:

• Incident management: 2 years (Required)
• IT operations support: 4 years (Required)

Work Location: One location