Reliable Heating & Air Hiring for IT Administrator Job at Kennesaw, GA Full Time

JOB DESCRIPTION

Job title

IT Administrator

Reports to

IT Manager and General Manager

Overview

Come work for the Nation’s #1 Trane Dealer, Reliable Heating & Air, serving the greater Atlanta area since 1978! We are one of the fastest growing home service companies in the Southeast, with three locations in metro-Atlanta, over 300 team members and over 200 trucks on the road every day! We offer competitive salaries, training and development, opportunities to grow and full benefit packages. Apply now for an opportunity to join the team today!

Summary

We seek a high energy, experienced IT Administrator to be responsible for all aspects of first level end-user support, including workstations, telephone, printer and computer issues. The IT Administrator will provide desk side solutions for customers with a wide variety of technical issues. The primary goal of this role is to be responsible for the integrity of internal systems, including assisting with customer-facing hosted and cloud environments, technical assistance to team members and clients, directly handling service requests, oversight of general network maintenance, server and infrastructure upgrades and expansions, network troubleshooting, and assisting with firewall deployment rules and policies.

The ideal candidate will be someone who can think on their feet, be empathetic to others’ problems and show resolve in examining computer, phone, and network issues to deliver a satisfactory solution.

Essential Functions

• Monitor and maintain hardware and software to ensure network availability to all system users
• Configure, upgrade, install computer hardware and software of PCs/laptops/mobile devices, provide desk side technical support, and advice to system users so that systems function uninterruptedly
• Guides end users on usage, security, access, and tweaks of applications and software
• Provides support for servers and the requirements of the IT infrastructure
• Implement and comply with security protocols and procedures to prevent potential threats and ensures that end users are complying with cyber security guidelines to maintain security of systems
• Create and maintain user accounts, computer systems’ images and performs access control tasks; install peripherals, including hard drives, monitors, keyboards, printers, scanners, copiers, etc., and provides administration and support for video conferencing
• Perform diagnostic tests and debugging procedures to optimize computer systems
• Assist with software and hardware implementation, inventory, documentation, etc.
• Ensure software licensing agreement compliance and maintain appropriate documentation
• Maintain daily/weekly/monthly backups of all critical information
• Ensure the system network is fully utilized in the most efficient and effective manner by all users
• Maintain and assist in upgrading software and systems which may include research and data entry
• Serve as back up to IT Manager to and support requests from computer users
• Assist with the purchasing and tracking of computers, cell phones and related equipment and supplies
• Perform audits of computers to ensure compliance with all IT policies and procedures
• Install and test IP phone networks and phone system hardware
• Provide training to end users on systems, VPN, and phone systems

Required Knowledge

• Bachelor’s degree in Computer Science or applicable experience
• 3-5 year of experience working in internal systems support environment with an emphasis on network, active directory and system infrastructure
• Preferred professional IT Certifications: Microsoft MCP, MCSA, MCITP, MCSE, SonicWall CSSA, Cisco CCNA, or VMware VCP
• Excellent computer operation and troubleshooting skills in a wide variety of computer operating system formats
• Conversant with ITIL principles and able to work with different operating systems, such as Windows, Unix, Linux or macOS
• Ability to work independently with minimal supervision

Please note that any offer of employment is conditional upon successful completion of a background check, drug screen, and motor vehicle record review (as applicable).

Reliable is proud to be an equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees. We do not discriminate in our employment practices based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, pregnancy or related condition, marital status, military or veteran status or any other basis protected by federal, state, or local law.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Kennesaw, GA 30144: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This position requires you to be on site 100%. Can you meet this requirement?
• Please list any IT certifications that you hold.

Experience:

• Internal Systems Support: 3 years (Required)

Security clearance:

• Confidential (Preferred)

Work Location: One location