NAUTICA QUEEN LLC Hiring for Nautica Queen – Customer Service Representative Job at Cleveland, OH Full Time

A Legacy of Excellence

Entertaining Your World

Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.

Jacobs Entertainment is currently in search of a “Customer Service Representative” for Nautica Queen. The Nautica Queen offers a unique dining adventure for people of all ages While aboard Cleveland’s most popular dinner cruise ship, visitors cruise the Cayuhoga River traveling under historic jackknife bridges, seeing lakefront-bound freighters up close and experiencing the downtown Cleveland skyline. All cruises include an unlimited buffet and musical entertainment.

Our employees are supported with a comprehensive benefits program that include the following:

• $200 Referral Bonus
• $200 Vaccination Bonus
• Tuition Reimbursement
• Wellness Programs—Get paid to go to the doctor
• 7 paid Holidays
• 80 hours of Vacation after 1 year of employment—full time employees
• 48 Hours of Paid Sick Leave available immediately and renews annually—prorated based on average hours worked
• We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days for benefit eligible employees
• Employee Assistance Program FREE of charge
• Company paid Life Insurance and AD&D
• Matching 401K program after 90 days
• Ongoing learning and development programs
• Work towards your future advancement within the company—most of our supervisors and managers are promoted from within
• A wide variety of other programs

Essential Job Responsibilities and Duties:

• Process all incoming calls
• Provide information
• Sell/Upsell product
• Process reservations, additions, cancellations, changes, etc.
• Sell and redeem gift certificates
• Prepare closing reports for turnover to Office Manager
• Process donation requests
• Assist with preparation of mailings
• Prepare boarding passes, attach drink tickets
• Greet guests warmly and perform registration procedures.
• Distribute boarding passes to guests upon their arrival if necessary
• Prepare boarding list for office and restaurant staff
• Fill brochure holders on exterior of building, check stock at FirstEnergy Powerhouse (on a weekly basis)
• Knowledge of proper use of computers, cash register, and general office equipment
• Knowledge of all general ship information
• Maintain common areas
• Filing boarding lists, group sales info, gift certificates, etc.
• Cash handling
• Line handling when ship leaves and returns to the dock

Skills, Education and Other Requirements:

• Computer literate, superior phone skills, excellent selling skills
• Identification that establishes identity
• Identification that establishes the right to work in the United States