GoNetspeed Hiring for Technical Support Technician Job at Rochester, NY Full Time

This individual should enjoy working with customers in a fast paced, team centric environment. The Technical Support Representative is responsible for handling trouble ticket escalations.

• Troubleshoot with customers and customer home networks
• Troubleshoot WIFI related problems
• Ability to navigate a number of systems for outside plant, customer management, back-office support, etc.
• Ability to solve order issues and handle escalations
• Able to work a rotating schedule ( Monday-Friday, Tuesday-Saturday or Sunday-Thursday)

Required Skills

• Post-secondary education in a related field or equivalent work experience preferred
• Proficiency in the use of Microsoft Office applications
• Strong project management and organizational skills are essential
• Excellent interpersonal, relationship, and communication skills (written and oral)
• Understanding of network technology industry, technology and terminology

Job Type: Full-time

Pay: $21.00 – $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Rochester, NY 14623: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location