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ENEL Hiring for Employee Service Delivery Manager Job at Andover, MA Full Time
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Who We Are: Enel is a globally recognized leader in sustainable energy and is consistently named one of Fortune Magazine’s “Companies that are Changing the World.” It is also one of the largest and most trusted energy companies in the world, serving around 70 million customers in more than 30 countries across 5 continents. The Enel Group vision is about Open Power. Open Power means opening energy access to more people; opening the world of energy to new technologies; opening new ways for people to manage energy; opening new uses of energy; and opening more partnerships. These are ambitious goals and we are pursuing them with the passion of more than 65,000 people whose brilliant work is based on our values of Responsibility, Innovation, Trust and Proactivity. At Enel North America, our businesses are leading the energy transition, creating the sustainable energy solutions of the future to help individuals, businesses and communities change energy into lasting value. The Opportunity::
Responsibilities, include, but not limited to:
An employee’s eligibility for these benefits shall be subject to the governing documents for such plans and programs and/or company policy. The benefits described above may be modified or eliminated with or without notice in accordance with the governing documents and applicable law.
The IT Manager – Digital Workplace is a critical role in the Service Delivery Unit within Global Digital Solutions organization. This role manages the adoption of Enel’s modern digital workplace model inside ENEL USA and Canada perimeter.
What You’ll Do at Enel::
Responsibilities, include, but not limited to:
- Planning and managing the local adoption of global digital workplace OSS services and platforms
- Manage End-User Support Service Contracts, monitor 3rd party provider’s service levels and implement escalations, provide prompt guidance which will effectively improve End User Experience.
- Contract administration and manage new deployments of Managed Print Service across the entire North America perimeter.
- Measures Customer Satisfaction on a Monthly Basis, including metrics associated with customer feedback, improvement targets and suggestions
- Works with Project Managers, Business Managers and Technology Teams to ensure proper portfolio management and service delivery
- Works and liaisons with the Local and Global delivery teams to ensure proactive systems monitoring and proactive problem resolution
- ITIL Service Management functions
- Asset, Incident, and Problem Management
Who You Are::
Requirements:
- Installation / Commissioning / Integration of Enterprise-wide Services like Printing solutions, Bulk Hardware Refresh, IT Platform migration.
- Prior hand’s-on experience with Microsoft Intune, SCCM, ServiceNOW, Active Directory, Azure AD, O365 Admin, Power BI, PowerShell.
- Experience supporting Windows, macOS, Android, iOS/iPadOS including their end-point device management, Application packaging, deployment
- Project management experience
- Demonstrate strong ethics, influence and negotiation skills, and the ability to effectively manage stress.
- Demonstrate experience working across multiple organizations such as Information Technology, HR, Procurement, Finance, Legal etc.
- Demonstrate experience with processes, procedures, operations, and other compliance initiatives and impacts as they relate to ITIL V3
- Demonstrate skills in project management, communication, organization, and prioritization.
- Work effectively either independently or as a member of a geographically dispersed team on assigned projects.
- Speak and write clearly and effectively.
- Developed communication plans for projects, maintenance activities and system related information.
What You’ve Accomplished::
- Bachelor’s degree in Computer Science, Information Systems, or equivalent experience within IT domain.
- ITIL certification (preferably for service management, which implies ITIL Service Management Practitioner certification)
- Minimum 6+ years’ combined IT Service delivery experience, consisting of minimum 2 years in an advanced level technical role and an additional minimum 2 years of experience managing external service providers, projects, strategic planning, and business relationship management
What Enel Offers You::
What Enel North America Offers You:
- Enel North America offers its regular full-time employees affordable, quality healthcare for you and your family, life insurance and disability benefits to provide security, and retirement benefits to help you plan for your financial future. In addition, we offer an array of other benefits such as flexible spending accounts, tuition reimbursement and professional development allowance.
- Benefits are effective as of day one!
- Some additional perks to working with Enel North America include:
- 401k with match fully vested as of day one. Enel-NA matches 80% of the first 5% that you contribute up to set IRS limits.
- Generous PTO that supports work/life balance including: 4 weeks annually of vacation as well as personal days, volunteer days, your birthday off, paid holidays, and sick time. Proration may apply during first year of employment.
- Home office set-up stipend
- Paid leave programs
- The opportunity to grow and develop your career with the support and mentorship of senior leaders.
- The opportunity to work for one of the world’s most recognizable and respected brands in the energy industry that believes by working together we can create a new energy era in which the world can become more sustainable.
An employee’s eligibility for these benefits shall be subject to the governing documents for such plans and programs and/or company policy. The benefits described above may be modified or eliminated with or without notice in accordance with the governing documents and applicable law.
Notice to Recruiters & Staffing Agencies: Enel North America has an internal talent acquisition department and designated career site for individuals looking to join our team. Enel North America will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Enel North America, in any capacity will be considered property of Enel North America. This policy is applicable to all Enel North America locations and will be the responsibility of third parties and vendors to understand this policy. Enel North America will not pay a fee for any placement resulting from the receipt of an unsolicited resume. EEO Statement: Enel North America is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Enel North America has facilities. Enel North America maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Accessibility – If you require accessibility assistance applying for open positions please contact [email protected]. Notice to Recruiters & Staffing Agencies: Enel North America has an internal talent acquisition department and designated career site for individuals looking to join our team. Enel North America will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Enel North America, in any capacity will be considered property of Enel North America. This policy is applicable to all Enel North America locations and will be the responsibility of third parties and vendors to understand this policy. Enel North America will not pay a fee for any placement resulting from the receipt of an unsolicited resume.