About Our Client:
Our Client is a family-owned business providing residential and commercial plumbing, heating, and cooling services. They are looking for an experienced Customer Service Team Lead to join their team. The ideal candidate will have excellent customer service skills and be able to train and motivate customer service representative, while providing customer service and operations support.
The Customer Service Team Lead is responsible for coordinating and managing customer service functions to ensure total customer satisfaction. This includes scheduling client agreements, training and motivating CSRs, insuring quality control of service, managing lead turnover to sales, calculating productivity measures for the CSR team, and providing timely reporting.
Job Description:
The Successful Applicant:
Offer Details: This is a full-time permanent position offering a competitive salary, full benefits package, health insurance, paid holidays, paid vacation and advancement opportunity.
Job Type: Full-time
Pay: $47,840.00 – $62,400.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: One location
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