Merritt Clubs Hiring for Full Time IT–Help Desk Job at Windsor Mill, MD Full Time

Helpdesk – Tier 1 Support

Position Summary:

This Helpdesk – Tier 1 Support role serves as initial point of contact and provides technical support to user base. Support is provided via phone, email, text, and in person/on-site visits to users at any of our ten locations surrounding the Baltimore, MD area. Candidates for this position should possess strong communication, customer service and technical skills.

Primary Responsibilities:

· Install, configure and troubleshoot computer hardware and software

· Assist with new hire onboarding account setup and change requests

· Monitor helpdesk ticketing system queue and act as primary point of contact

· Coordinate break/fix work with company vendors including deliveries and installs

· Manage IT projects as needed and assist with departmental projects

Requirements:

· Excellent problem solving and troubleshooting skills

· Detail-oriented approach to tasks

· Customer service-oriented attitude

· Must have own vehicle (car allowance provided)

· Other requirements to ensure success in this role:

o A+/Net+/Microsoft certifications strongly preferred

o Basic knowledge of LAN/WAN networks and TCP/IP troubleshooting

o Strong reading, writing and verbal communications skills

o 3+ years IT experience including supporting a Microsoft Windows environment

o Experience with Microsoft 365 including Sharepoint and Teams

o Capable of working independently as well as part of a team

o Flexible, quick learner who is resourceful, perseveres and understands the value of documentation

o The ability to communicate and work with all levels of staff who possess varying degrees of technical skills

o Be able to do physical work including squat, kneel, crawl, use/work on a step ladder, sit, walk and stand for sustained periods as well as the ability to lift up to 25 pounds if needed

o Flexibility to work off hours as needed, including some evenings/weekends

Benefits:

· Medical, Dental, Vision, Rx Insurance

· Group Life Insurance, Long Term Disability

· Voluntary Short-Term Disability & Supplemental Life Insurance

· 401(k) Plan

· Generous Paid Time Off Benefits

· Health Club Membership

#CB EOE

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Ability to commute/relocate:

• Windsor Mill, MD 21244: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location