Express Employment Professionals is hiring “IT Support” candidates for a local company in the Flathead Valley.
Work schedule; Monday to Friday; 8:00 AM – 5:00 PM
Responsibilities:
Support Technician (Tier-1):
The role of Tier-1 support is to provide the initial point of contact for customers. They are responsible for handling basic customer inquiries and troubleshooting simple issues. In many cases, they will be able to resolve the issue without escalating it to a higher level. In other cases, they may need to escalate the issue to Tier-2 or Tier-3 support. A Tier-1 support agent will perform triage and will generally determine how serious and complex an issue is and to whom the client should be directed. While Tier-2 and Tier-3 support may handle more difficult problems, Tier-1 support staff will have far more interactions with the users.
Tier 1 Support Technician (basic IT knowledge and troubleshooting)
Support Technician (Tier-2):
The role of Tier-2 support is to handle more complex issues that could not be otherwise resolved by Tier-1 support. In some cases, they will need to escalate these issues to Tier-3 support. Ideally, Tier-2 support staff will do everything they can to ensure that every issue is resolved. Most issues should be resolved by Tier-2 support with only a small fraction being escalated to Tier-3.
Tier-2 support will not only be the first line of escalation for Tier-1 issues needing greater skill/knowledge but is also the starting point for more complex issues that include intermediate server administration, intermediate network administration, and in some cases security and consultative activities.
Tier 2 Support Technician with networking/system administration experience (2 or more years of experience.)
“Apply Now” or call Express Employment Professionals at 406-257-2255 to get started today!
Express Employment Professionals can help you find the job that perfectly fits your needs and abilities, and you’ll never pay a fee for our services and support.
Locally owned. Working with local companies. Putting local people to work.
Job Type: Full-time
Pay: $18.00 – $22.00 per hour
Schedule:
Ability to commute/relocate:
Experience:
Work Location: One location
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