Tri State Community Healthcare Center Hiring for Health Information and IT Support Technician Job at Glendale, CA Full Time

IT Support and Health Information Specialist

Job Type: Part-time/Full time

Position Summary

The Health Information Technician (IT Support) reports to the Chief Operating Officer and is part of an innovative team formed to help the organization achieve business goals through the optimization and standardization of technology systems. As part of the quality team this position develops, validates, helps in the analysis and presentation of data for quality improvement, clinical, and operational measures on a regular basis. Assists with the report request help desk. Assist in regular quality department activities as needed. The Health Information Technician (IT Support) will be a vital member of the quality team providing valid reports that support quality initiatives using report writing logic and statistical analysis. Knowledge of data management software is expected with experience.

Required Qualifications

· Two (2) years experience analyzing health care data.

• High school or equivalent (Preferred)
• Driver’s License (Preferred)
• Background in computer filed is preferred
• Experience with deadlines/multi-tasking
• Working in a fast-paced environment
• Troubleshooting with Computers
• Social Media (Instagram, Facebook) knowledge

· Proficiency in interpreting and analyzing clinical data using statistical methodology.

· Demonstrated experience with Sequel and Crystal reporting.

· Solid experience working with diverse communities in a non-profit or healthcare setting.

· Experience preferred in Electronic Health Records systems and training of Providers and clinical staff support in these systems and other/or clinical support functions.

· Experience working with Federally Qualified Health Centers (FQHC’s) and their specific patient populations is preferred.

· Demonstrated experience with training, implementation and rollout of healthcare software applications, preferably EclinicalWorks.

· Knowledge of primary care clinic workflow and/or other healthcare experience is a plus.

· Ability to interact with clients and project team members (both internal and external) to understand requirements, develop methodology, deploy best practices, and execute deliverables.

· Proven interpersonal communication skills; ability to communicate clearly in order to facilitate the understanding of issues involving technical matters to persons not well-versed in technology and information systems. Excellent written and verbal communication skills required.

· Knowledge of applicable data privacy practices and laws; Maintain confidentiality regarding privileged proprietary, administrative, technical and clinical information according to HIPAA and quality of care standards; ensure system security to meet data confidentiality requirements.

· Efficient time management skills, with the ability to meet deadlines and organizational needs.

· Strong administrative skills with attention to detail.

· Demonstrated ability to initiate and complete work without direct supervision. Requires ability to work effectively under pressure.

· Sensitivity to needs of culturally and linguistically diverse patient and employee population.

· Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.

· Assist and support the Center/Department/Program to meet standards of High Reliability.

· May travel, must have valid driver license and insurable driving record;

Essential Responsibilities

• Provides data reports on a regular basis as requested by Quality and other departments.
• Analyzes reports providing ongoing appropriate inter-departmental communication and monthly or daily data reports.
• Monitors for timely and accurate completion of select data elements.
• Performs data mining, research, analysis, and modeling on clinical data.
• Review and analyze data for reliability, validity, margin of error and timeliness.
• Identifies, analyzes, and interprets trends or patterns in complex data sets.
• In collaboration with others, develops and maintains databases and data systems necessary for projects and department functions.
• Acquires abstract primary or secondary data from existing internal or external data sources.
• In collaboration with others, develops and implements data collection systems and other strategies that optimize statistical efficiency and data quality.
• Develops graphs, reports, and presentations of project results.
• Generates routine and ad hoc report.
• As a member of the quality department contributes to quality planning and maintains metrics to track and improve quality system processes.
• Through the use of data, helps improve health outcome and quality improvement measures i.e. UDS, HEDIS.
• Provides Help Desk technical support to end-users based on assigned tickets and telephone calls.
• Works with department leads to ensure uniformity in distribution of technical training among staff in similar roles or positions.

• Identify and deliver required hardware service levels according to company policies.
• Provide training and support to, end users and staff on equipment operation and other issues.
• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products.
• Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.
• Perform on-site analysis, diagnosis, and resolution of hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
• Receive and respond to incoming calls, pages, and/or e-mails regarding hardware problems.
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other equipment.
• Develop and maintain an inventory of all hubs, routers, switches, bridges, server boxes, cabling, and other networking equipment.
• Document instances of hardware failure, repair, installation, and removal.
• If necessary, align with third-party support and equipment vendors.
• Recommend, schedule, and perform hardware maintenance, hardware and peripheral equipment improvements, upgrades, and repairs.

Job Type: Full-time

Pay: $25.00 – $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Windows: 2 years (Preferred)
• Active Directory: 1 year (Preferred)

Work Location: One location